The cardboard box should be plain and unmarked, apart from our address details. The object is to avoid the drive moving about in transit. The best way to do this is to wrap your item in plenty of bubble wrap, and place it in a small, suitably sized cardboard box for a snug fit. It is the responsibility of the customer to ensure that the device being sent in for recovery is packaged securely and correctly. These guys know their stuff! More so than I think they, themselves, realize.If you are in need of ANY digital data recovery, EADR are an absolute godsend. I don't think Steve himself had any idea how much data he had successfully recovered.What they have done for me cannot be overstated, and I actually feel that they have undercharged me for the service. However, when I had the opportunity to view the recovered files, I can confidently say that a good 85-90% of all of the original data was completely restored (Over 460GB of data, restored). A couple of days later, I received a copy of the data that he had managed to recover from my Hard drive, stating that a very large majority of the data is unfortunately restorable.

Possibly the stupidest thing I have ever done in my life.Steve Cook, one of the Directors of the company, and the (I assume) primary computer wiz, was initially very blunt and honest about the severity of my accident, and informed me not to get my hopes up in the slightest. I cannot clearly express how good a service this company has provided me with.I was an absolute fool, and had completely wiped my bitlocker encrypted external backup hard drive by complete accident.

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